Cinema Food and Beverage Supervisor Posotions - Ster-Kinekor

Closing date: 21 June 2019

Location: Sandton
Job Code: 1649
Department: Operations
REPORTING TO Cinema Shift Manager
REPORTING STAFF: Pizza Hut Chefs, Prestige Chefs and MSE’s

KEY STAKEHOLDERS
Cinema Management, Regional Management and Head Office

PURPOSE STATEMENT

Responsible for the effective day-to-day management of Food and Beverage operations and the cinema team on:

• End to End Stock Management
• Compliance related to food and beverage regulations and operational procedures
• Health and Safety compliance related to food and beverage processes
• Maintaining products and standards of operation
• Maximising customer satisfaction
• Ensuring all operational efforts achieve the organisational strategies and objectives
• Maximising operational efficiencies related to stock, concession preparations, equipment functionality, etc.

MINIMUM REQUIREMENTS

Education and inherent job requirement

• Matric (Grade 12)
• Ability to work shifts
• Systems
• MS Office Suite (Basic)
• VISTA advantageous

Working Experience

• 1 – 3 years’ work experience in a similar role (relevant

MAIN OUTPUTS AND RESPONSIBILITIES

Financial Control

• Efficient stock control methods: optimal stock, stock days, Cost of Sales
• Management of stock turn-around, waste management, shrinkage and stock shortages
• Ensure float, cash management and control at catering counters
• Manage and control cashier variances
• Achieving targets on Hit Rate, Basket Value and Spend per Person

Shift Management

• Ensure adherence to all cinema opening and closing processes
• Staff work orders to be in line with operational requirements
• Support Shift Manager with staff scheduling and duty allocations to ensure optimal staffing and all duties are executed accordingly
• Supervise support departments including cleaning services (Catering Counters, Stock Rooms and Kitchen)
• Assist in shift briefings / handovers / shift reports
• Interact and be present during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Manage staff appearance and cinema appearance
• Manage functioning of equipment and systems related to the kitchens and catering counters
• Report and resolve any issues experienced
• End to End Stock Management as per SOP’s
• Management of end to end processes related to Stock Ordering, Goods Received, PAR levels, yield tests, displaying of stock, food and beverage preparations. This includes, Commercial Offerings, Prestige and Pizza Hut where applicable (new service and product offerings can be added from time to time)
• Analysis on stock control and product usage in line with cinema demographics to eliminate wastage
• Assure efficient execution related to food and beverage offering and service (one step, hygiene, relevant preparations, etc.)
• Communicate changes in regulations and the business requirements to staff
• Communicates cinema’s objectives, standards and operating procedures to internal and external service providers as per SLA
• Queue and Foyer Management

People Management

• Report staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
• Manage productivity
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps
• Provides resources and removes obstacles to assure performance
• Drive Culture through SKT Way Behaviours and Values
• Provide support to staff

Corporate Governance / Compliance

• Ensure compliance to all company and legislative standards
• Train staff on all relevant legislations, policies and processes and ensure that all are upheld
• Report on all instances of non-compliance
• Operational execution on all relevant Standard Operating Procedures
• Overall responsibility for all Health and Safety issues related to food and beverage
• Compliance related to Internal and External Audit requirements

Customer Experience

• Ensures that customers are treated with courtesy and respect always
• Staff training on cinema products (including promotion information, functions, facilities, etc.)
• Shift hand over ensures that staff can provide customer with relevant insight
• Remember customers to create unique experiences for repeat customers
• Reporting of all property, facilities and technical faults to assure proper customer experience and operational effectiveness

Planning & Decision Making

• Organize, plan and priorities tasks to ensure that work gets done profitably and efficiently
• Effective planning, ordering and preparations to ensure that team is adequately resourced to achieve targets/meet job requirements.
• Have short -term plans for use of stock and other cinema products
• Utilize given guidelines to plan and make recommendations to management
• Assist in all marketing, sales and event execution plans and make provision for all foreseeable obstacles

Problem Solving

• Provide information and make recommendations regarding services that will meet customer needs
• Solve a wide range of queries related to customer service, dealing with these sensitively and within operational/procedural limitations
• Resolve all conflict within company guidelines and processes

COMPETENCIES

KNOWLEDGE AND SKILLS

• Good Verbal and written communication.
• Good Administration & Organisational skills
• Excellent Supervisory skills and abilities
• Good interpersonal skills
• Excellent Customer Service abilities

KEY ATTRIBUTES

• Ability to function under pressure
• Ability to solve complex problems without ripple effect and escalation
• Attention to detail
• Logical thinker
• Honest
• Responsible
• Systematic and Structured
• Process Driven
• Highly driven with an excellent work ethic
• People oriented

Apply Here